FAST FACTS FOR FAST TIMES
A PERFECT FIT FOR A MULTI - NATIONAL CREW / HOW
IT WORKS ABOARD SHIP / PROGRAMS / DR BOB KNOWS SHIPS
MAXIMIZING THE
COMMUNICATIONS OF RESPECT
ABOARD CRUISE SHIPS
HOW IT WORKS ABOARD SHIP :
Q. WHERE, WHEN AND HOW LONG ARE THE SESSIONS?
A. WHERE - anywhere the ship has space
WHEN - anytime comfortable for the ship
HOW LONG - one hour; get them in, get them out.
Your crew is tired, under constant deadlines and we
respect that.
Q. WHO SHOULD ATTEND?
A. Officers, Staff and Crew
Q. HOW ARE THE SESSIONS PROGRAMED?
A. Five (5) one hour sessions for LEADERS - OFFICERS AND STAFF
Two (2) one hour sessions for PASSENGER CONTACT CREW - Cabin
Stewards, Food and Beverage, Guest Relations, Entertainment, Casino,
Shops, Spa, Photographer, etc.
One (1) hour sessions for NON-PASSENGER CONTACT CREW -
Deck and Engineering.
Q. WILL MY MULTI - NATIONAL CREW UNDERSTAND THE
LANGUAGE ?
A. YES !
The teaching method is FUN, VISUAL, and involves shipboard
situations EVERYBODY RECOGNIZES.
Q. WILL THE TRAINING ANTAGONIZE MY SENIOR OFFICERS ?
A. NO !
Dr. Basso is a FORMER MARITIME OFFICER himself and will
meet with them PRIOR to the training, explain how it works and
ask for their input. He will make it clear he's there to serve their
needs and to accommodate the ship's routine as the MASTER
sees fit.
Q. WHAT WILL MY TEAM HAVE AFTER THE TRAINING ?
 |
A. Specific communication skills to raise self-esteem and build a stronger team.A personal SHIPBOARD LEADERS QUICK GUIDE to all the skills taught. |
PROGRAMS :
PEOPLE SKILLS
HOW TO DEAL WITH PASSENGERS, CREW AND STAFF
WITH TACT AND SKILL
* Understand a happy crew produces a happy ship. Happy ships produce
REPEAT PASSENGERS
* How to "speak up" to people to communicate respect.
* Expressing yourself clearly.
* Keys to intelligent listening
* Showing understanding
TEAMBUILDING
HOW TO SPEAK THE LANGUAGE OF COOPERATION
TO GET YOUR TEAM TO WANT TO IMPROVE EVERYTHING
* How to give orders in a Positive Manner
* How to praise and criticize positively
* How to motivate low achievers
INFORMATION
HOW TO SHARE INFORMATION WITH YOUR TEAM SO
THEY FEEL PART OF THE COMPANY
*How to break down information to smaller steps
when communicating to your crew
* Making sure everybody understands
* Holding fast, to-the- point, action meetings
* How to write memos that get attention and action.
HANDLING PASSENGER COMPLAINTS
HOW TO STAY COOL, IN CONTROL AND REACH A
POSITIVE SOLUTION
* The eight types of passengers complaints
* A positive way to look at all conflict
* Preventing a blow up
* What to say, how to say it when calming down a passenger
* How to remain polite under any situation
EXTRAORDINARY PASSENGER SERVICE :
HOW TO PROVIDE EXTRAORDINARY PASSENGER SERVICE
ALL THE TIME IN EVERY SITUATION
ADDITIONAL SHIPBOARD PROGRAMS :
* IMPROVING INTER - DEPARTMENTAL COMMUNICATIONS
* HOW TO LEAD A MULTI - NATIONAL CREW TO DO MORE
AND ENJOY IT
* HOW TO IMPROVE EVERY POINT OF PASSENGER CONTACT
IN YOUR DEPARTMENT
ON - BOARD CONSULTING :
( 1 ) CREW'S NEEDS SURVEY - determine attitudes,
obstacles, creative input and improvement areas
( 2 ) REWARD AND RECOGNITION PROGRAMS - design and implement
( 3 ) SPECIFIC PASSENGER NEEDS - in - depth survey to improve all
areas of passenger contact
